PACK & SEND Napier City

Welcome to PACK & SEND Napier City, where we offer comprehensive shipping and logistics services tailored to your needs. Whether you’re shipping a single item or managing large-scale freight, our expert team ensures your items are handled with care and delivered promptly.

Franchisee:	Bruce Pankhurst & Ruth Locker
Address:	132 Dickens Street Napier Central Napier 4110 Hawkes Bay New Zealand
Phone: Email:	+64 6 834 0606 [email protected]
Opening Hours:	Monday – Friday, 8.30am – 5pm
Socials:	Facebook
Update	Store hours: 8:30 AM – 2:30 PM 20/09/24 (Friday) 21/09/24 (Saturday)

Christmas / New Years Trading Hours 2024 / 2025
23 / 12 / 2024 = NORMAL HOURS 24 / 12 / 2024 = NORMAL HOURS 25 / 12 / 2024 = PUBLIC HOLIDAY 26 / 12 / 2024 = PUBLIC HOLIDAY 27 / 12 / 2024 = CLOSED 28 / 12 / 2024 = CLOSED 30 / 12 / 2024 = CLOSED	31 / 12 / 2024 = CLOSED 1 / 1 / 2025 = PUBLIC HOLIDAY 2 / 1 / 2025 = PUBLIC HOLIDAY 3 / 1 / 2025 = CLOSED 4 / 1 / 2025 = CLOSED 6 / 1 / 2025 = CLOSED ReOpening 13 / 1 / 25

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Courier Services:

Local and International Deliveries: From Napier City to destinations worldwide, our reliable courier services ensure your packages arrive safely and on time.
Express and Standard Shipping: Opt for express shipping for urgent deliveries, or choose our standard service for cost-effective, timely shipping.
Same-Day Delivery: For time-sensitive shipments, our same-day delivery service guarantees quick and efficient transportation.

Freight Services:

Comprehensive Freight Solutions: Offering air, sea, and road options, we provide freight services designed to meet your unique shipping requirements.
Pallet and Container Shipping: From small pallets to large containers, we manage freight of all sizes with expertise.
Custom Freight Solutions: Have an oversized or uniquely shaped item? Our custom freight solutions are built to handle even the most challenging shipments.

Specialized Services:

Professional Packaging: We offer expert packaging services to ensure your items are secure throughout their journey.
Custom Crating: For high-value or delicate items, our custom crating services provide added protection during transit.
Handling Fragile and Valuable Shipments: We give extra care to fragile and valuable items, ensuring safe and timely delivery.
Document and Parcel Shipping: From important documents to everyday parcels, our dependable shipping solutions meet all your needs.

eCommerce Fulfilment

Secure Inventory Management: We offer efficient inventory management services to support your growing eCommerce business.
Complete Order Fulfilment: From order processing to dispatch, we manage the fulfilment process, allowing you to focus on expanding your business.
Accurate Picking, Packing, and Shipping: Our precise picking and packing services ensure orders are handled swiftly and correctly.

Scalable Solutions

Flexible Services for Growing Businesses: Our services are designed to grow with your business, offering the flexibility you need as operations expand.
Support During Peak Seasons: Whether you’re experiencing seasonal peaks or a sudden surge in demand, our scalable solutions are ready to help.

Why Choose PACK & SEND Napier City? Here’s how we are different:

Customised Solutions for Every Shipment: We understand every shipment is different. Our team is committed to providing solutions tailored to your specific needs.
Reliable and Secure Delivery: Trust us to deliver your items on time and securely, with real-time tracking keeping you updated throughout the process.
Convenient Location in Napier City: Our Napier City store is easily accessible, making drop-offs and pick-ups simple.
Extensive Network Coverage: With wide-reaching domestic and international networks, we manage all paperwork and customs processes for a seamless shipping experience.

Choose PACK & SEND Napier City for dependable, hassle-free shipping services. Let us handle your logistics, so you can focus on what matters most.

What our customers have to say

Excellent

Pack & Send Napier City

4.9

Based on 114 reviews

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Sheynx M.

Absolutely great service. My sister received the box filled with baby's gifts from NZ to Ireland within 5 days as promised. No hassle at all. Thank you so much.

Janet Kavana

A big thank you to Bruce and Ruth who helped me at the end of April 2022 with packing of two canvases that I was sending back to Melbourne.It was a pleasure dealing with both Bruce and Ruth who where very accomodating and helpful. This made the process less stressful for me getting these back here to Melbourne.The packages arrived without damage. I sent this via NZ Post.I have finally unpacked the canvases tonight and am amazed how well they were wrapped and packed.Not a scratch nor damage on either of them.A big thank you to you both for your wonderful service.I highly recommend Pack and Send Napier.

Marilyn Scott & John Ruth

It was a daunting thing for me to contemplate how one goes about sending a large and fragile painting 11.5 thousand km from Hawkes Bay to Seattle USA. Bruce and Ruth at Pack and Send Napier, came highly recommended as the answer to that problem. From their prompt and comprehensive quote while they were self isolating with covid, to their careful packaging of the painting the following week, to sending it off, they projected total helpfulness and professionalism.The painting arrived safely in Seattle within a week. And all I'd had to do was drop it off in Napier!Many thanks.John

rohan wong

Absolutely awesome!! Blown away by the above and beyond service here! Even in the face of shut down through COVID Bruce and Ruth got this sorted quick sharp at an awesome price (Skis - Gisborne to Wellington). The most helpful and accommodating outfit I have ever dealt with. Well done guys, you are overachievers!

Julie Julie

All the definition of an excellent trade is all here, from the beginning 'till I got the items. Very well packaging, arrived safely the 55” TV (65kg). Very honest & friendly people. A real pleasure to deal with. Thank you very much Bruce & Ruth. Cheers Antonio & Julie

Kauri Hawkins

Thank you to Ruth and Bruce for your amazing work in getting my artworks shipped to Sydney. Came to Pack and Send Napier with an urgent request and they over delivered with exceptional service. Always helpful and understanding of my constant questions. Works have arrived safely and in perfect timing. 11/10. Would use again, thank you again for your service

Linda Palmer

When you really need guaranteed delivery of a parcel, this is the team to see! They pack it beautifully and - knowing how important it was for me to have it delivered on time - even phoned the recipient to check they had received it! Such awesome customer service, highly recommend.

David Grieve

A very professional crew. Packaged well and sent with great care and speed!I throughly recommend them.

Eli De Kwant

Great people to work with. Regular updates and easy to get along with.Strongly recommend

Jason Barra

The team and Pack & Send Napier were very helpful and I had a smooth experience with them. Two of them assist me for my Documents to be send in Australia. I forgot those names of two the lady and gents. They are awesome. Hope they can help me to get back my Documents as my fault that i didn't accept the offer of sending back the documents, cause i thought i just easy for me to get back the documents from Qatar Embassy.Thank you guys. Probably I'm gonna visit you soon. For my parcel to get it back to me. Cheers!

Ramona Allison

A+ Service from start to finish. Kept me informed when my parcel was picked up and delivered. Priced well. Definitely would recommend Awesome thanks team.

Chrys Lord

The team and Pack & Send Napier were very helpful and I had a smooth experience with them.I needed a couple of packages picked up, wrapped and delivered outside Napier and they helped with everything and took away all my stress.10/10 would definitely do business with them again

ROSS FOTHERGILL

Excellent to deal with and very understanding when a couple things at me end kept changing.

B.K Wells

The team at Pack and Send Napier have been wonderful to work with, Thank you so much for your time and patience

Study Motivation

Highly recommend Pack & Send Napier City, super friendly and helpful staff - they go the extra mile!

Valda Matthews

Very very helpful in getting my item packaged and on its way. Thank you so much.

Andrea Furneaux

Tim was quick to reply via email and phone. They picked up the item quickly. Special mention to their careful wrapping of the item. Very excellent service from this wonderful team.

Conor

Pack and Send are the go-to for sending big items, as well as sending something that either you or the person sending, for one reason or another, don't want to pack yourself. I dealt with Tim in Napier this time and just like the Christchurch branch his customer service is top notch. Tim offered me multiple options and suggested ways to get the price lower which is always one of the top priorities.Couldn't recommend them more.

General Manager SQNA

The team at Pack and Send is great! always have a smile on and ready to meet the packaging requirement you have.highly recommend this place.

Tony Reid

After calling 4 different freight companies, Tim from Napier Pack & Send was absolutely brilliant to deal with. I sent two packages back to back- both went seamlessly.I can not fault Pack & Send's service, tracking, professionalism.I highly recommend these guys.Thank you once again.

Sharon Bunce

Awesome customer service, quick efficient pick up and delivery, would definitely use them again. Thanks so much

Maurice Field

These guys were brilliant, packing was exceptional and delivery speed impressive. Great value will definitely use again AAA+

lucia hennelova

Once again, I'm really impressed by the great speed that my parcel (the 3rd one) was delivered. It needed only 5 days (Thursday->Monday) to travel from NZ to Europe! Tim Johnston, the manager at Napier Branch was very friendly, but also highly professional and quick to response. I thoroughly enjoyed doing my business with him and won't hesitant to approach him again. I certainly recommend Pack&Send to everyone, especially if you need to deliver your parcel quickly and abroad.Thank you very much Tim, you are awesome!Lucia

Brent Eliason

Tim was awesome to work with. Professional and friendly. Gave me good informative advice to how Pack & Send works, as this was my first time I had used their service. Highly recommend Tim and the teams services. The call centre guy in Christchurch was also super helpful in my initial dealings with Pack & Send, with getting in touch with Tim. Cheers Tim appreciate your top customer service & sense of humour!

Diane Toscano

I would give positive feedback to everyone - they are by far the best Courier service that i have used. Thank you so much for your service and delivery, it is A1.

Connie Cawood

Pack and Send were absolutely marvellous taking the headache and hassle out of sending my parcels overseas, helping with packaging, keeping a track of it and informing me all the way. I wouldn't dream of trying to do it myself in future, there is no saving to do it yourself, and they have all the know how and expertise. Really friendly personable team with a can do attitude and prompt in their service delivery. Nothing was too much for them. '

Cheryn Menhennett

Excellent service and cannot believe how quickly it arrived in Australia. Totally worth the money, I am rapt!!! Thank you so much Tim. I will send via Pack n Send Napier again.

Apple Id

Yeah nah team were great, parcel arrived safely and extremely securely, highly recommend if you need to sort shipping from afar.

Carys Brittain-Freemantle

Exceptionally great service from this business. Great communication from initial enquiry through to delivery. Complete peace of mind that you were receiving a well organised and professional service to take care of your freight. A+

Anna Yardley

I dealt with Tim here and I thought the service was fantastic very speedy and I received updates throughout my important package being sentHe made the experience a dream thanks

Karen Bonica

Wow these guys are great. I was impressed with the way they handled my initial enquiry over the phone to my in store experience. Would not hesitate to recommend this business. I have been kept inform throughout the entire process. Thank you

Wendy Almond

While on holiday in Hawkes Bay we found 2 small tables we wanted to purchase - the store didn't organise shipping and 2 carriers I phoned didn't respond so found Pack & Send!. They were fantastic, friendly, efficient and took the hassle out of it! They advised when parcel had left and it arrived in Christchurch within a few days. Would definitely recommend this option for sending items.

Julia Diepbrink

Tim was super helpful and made it easy to send my items. My package was delivered really quickly and he did it for a great price. Highly recommend!

Lazhon M

Absolutely stupendous service from Pack & Send. Had two items that needed to be sent; was struggling to find a company that would assist me due to the size of the items. Heard Pack & Send come over the radio advertisements and five (5) minutes later my items where being sent to their final destination. Service was to a very high standardHighly recommend!!

Robyn Malcolm

Amazing staff Jim helped me get a purchase off trade me to Auckland highly rate this business arrived ahead of time and in one piece just the nicest helpful people

Christina Prouchandy

I found the service here really helpful and friendly.I was really impressed with how quickly my box was picked up and delivered and the communication was excellent. I would definitely use their service again and recommend to others I know.

Dave Gant

Very helpful and friendly, I will be going straight there if needed again. Prompt and efficient service, receiver was happy too.

Poppy Sinclair

Pack & send Napier has been awesome to deal with! Tim has been a massive help with my move from Napier to the south island. the prices, service and everything was really good i will most definitely be recommending Tim to my friends

Mary Dinwiddie

Absolutely super service. Pack & Send make sending goods overseas simple and easy. Communication was top notch and the staff super friendly and helpful.

lucia hennelova

I'm impressed by the speed that the parcel was delivered and also greatly appreciate the personal and friendly approach of Tim, whom I was dealing with. I would certainly recommend Pack&Send to everyone, especially if you need to deliver your item quickly and abroad.Thank you very much Tim, you were great!

k malen

Great and super friendly service !! Highly recommend, best price and fast delivery! Thank you so much. Will be back!

Bruno Yurkowski

Excellent reception and processing of item to be sent. Item arrived at destination more quickly than anticipated. Very impressive.

Laureen Price

Quote request was very quickly replied to. Valuable parcel sent to Auckland was packed appropriately by Tim and couriered to client in acceptable delivery time. Great service. I would recommend and use this service again myself with no hesitations.

John Brownlee

I needed to send a 23kg package to Australia. A moving company suggested Pack & Send. I contacted Tim and found him to be very helpful and accommodating, giving me good advice and taking me through the process of customs etc. The parcel arrived when he said it would and he advised me when the delivery had been completed. All done at a reasonable cost. I have no hesitation in recommending his company for freight to any destination.

Kyle Dunkerley

Fantastic, friendly, and fast service.Tim goes out of his way to ensure everything is done to maximise your peace of mind and reduce the costs. I entrusted Pack & Send to send a full custom computer from Napier to Christchurch and it arrived in the condition I dropped it off in - immaculate.

Kauranga Edwards

Very helpful.Customer service was wonderful and very friendly, I would definitely come here again.

Diana Crawford

I was thrilled with the speed in which my items arrived in Australia especially during the difficultie of Covert 19 and will definitely be using your services again. Thank you. Di CrawfordOnce again the experience was excellent and goods delivered in record time. Thank you, Diana crawford

rikhit n

Amazing speed and attention to detail. Very helpful through the entire process and very trustworthy. Would recommend 100%. Also the packing boxes they provide are really good and worth every penny.

gabriel williams

Hassle and stress free experience compared to other companies we engaged with. I would highly recommend using Stewart with great communication skills and a easy approach. Great work and thank you!

Diana Crawford

I was thrilled with the speed in which my items arrived in Australia especially during the difficultie of Covert 19 and will definitely be using your services again. Thank you. Di Crawford

Geoffrey Beattie

We had a family heirloom packaged and delivered to us in Canada. A violin is very precious and fragile as you can imagine.Stewart Mann from Pack & Send Napier ensured that the item was delivered without damage. It arrived ahead of my expectations.After this experience I will only trust Pack & Send with all my international shipments from New Zealand from now on. Thank you for a great experience.Geoffrey

Suzon Mollah

Great service

Muse Art

We trust Stew from Pack and Send Napier to deliver art through out New Zealand and across the world. They provide consistently excellent service.

Antoinette Righarts

Much easier to use than NZ post if you have anything that doesn't package into standard sizes envelops/boxes they provide.

Debbie Coyle

Very helpful and Professional Gave great options with very friendly service

Scott Sambell

Stewart went out of his way to help us with an important and challenging freight job. Highly recommended

Klint Freemantle

Great team very helpful and willing to go the extra mile

Rhys Donald

Great service thank you!

Sharise Watson

Wonderful service from the Team at Pack and Send Napier. My parcel arrived safe and sound and was very well packed. Thank you!

Kjelsty Kastrinos

Helpful and great courier!!

Todd Moody

Stewart at Pack & Send could not have been more helpful in what was an awkward item to freight over a long distance. Really appreciate the assistance - you've put some faith back in good old customer service!

miss creant

Napier pack n send went out of their way to get my items home. Using another freight company to get my furniture to their closest depot, they were still half the price of other major freight companies I had quotes from. I’ll use them again without a doubt.

chris grattan

I had a cello case dropped off at their shop and sent from Napier to me in Auckland and the service was perfect. The cost was excellent and they put a protective wrap on the case. The freight was fast, the person at Pack and Send was friendly and helpful . . . brilliant! Even though this was a large item, it was no problem for them at all.

Rexina Gunderson

We called in to the store on a Saturday with two large packed boxes and five pieces of art work of various sizes. Even though we were leaving NZ three days later Carlene could not have been more helpful, professional and empathetic in her dealings with us. Carlene explained in detail the process from drop off at the store to delivery at final destination. Our boxes and art works arrived three days after our return home. I am astounded at the absolute expertise in the way the art work was wrapped and packed! Every item in each of the large boxes and all art work arrived as it left. I cannot recommend Carlene, her team and Pack and Send Napier highly enough and would not hesitate to use their services again.

Shannon Lynn

I used Pack & Send to transport a significant shipment of recorded works of art from New Zealand to the United States. This was my first time to ever import something in a bulk manner and Charley/Pack & Send could not have been more helpful. Items arrived in immaculate condition and packed exceptionally well. Thank you for a tremendous experience!

Emma Huneck

Could not recommend Pack & Send Napier more. We were assisted wonderfully in every way possible - from helping us last minute to shipping our luggage, letting us repack everything (our entire car included) behind the store, to helping us ship our bag to America as cheaply as possible. As two (broke!) backpackers, we could not be more grateful for you and everything you did. Our bag arrived home safely before us with no trouble at all. You really saved us and we cannot thank you enough!!

Joyce Ireland

I had a tricky situation to solve regarding the uplifting, packing and delivery of an item some way away. I dealt with our local Napier branch Carlene and could not have found her more accommodating regarding getting my needs met. Carlene took it on as a personal challenge to find a way to get my item to me. It was extremely professionally packed and managed. Highly recommend. Thank you Carlene and the team.

Jatin Thakur

Very efficient and really good in keeping track of the products. Will recommend.

Ready to experience the best in courier and freight services? Contact us today or visit our store at PACK & SEND Napier City, Dickens Street to discuss your requirements and get a customised solution just for you! Whether you are an individual needing to send a parcel or a business looking for comprehensive fulfilment solutions, PACK & SEND has the expertise and resources to meet your needs.

Visit us: PACK & SEND Napier City, 132 Dickens Street Napier Central 4110 Hawkes Bay New Zealand
Call us: +64 6 834 0606
Email us: [email protected]
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PACK & SEND Napier City

Courier Services:

Freight Services:

Specialized Services:

eCommerce Fulfilment

Scalable Solutions

Why Choose PACK & SEND Napier City? Here’s how we are different:

What our customers have to say

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