Reverse Logistics Solutions for NZ Businesses
At PACK & SEND, we provide flexible reverse logistics solutions to help your customers and employees return goods easily through our nationwide network of over 20 Service Centres across New Zealand. Whether it’s a product return, warranty item, or end-of-lease equipment, we manage the return process efficiently—locally or internationally.
Hassle-Free Returns for Your Customers
Modern customers expect simple and reliable return options. With PACK & SEND, you can offer a returns solution that supports your company’s policy—improving customer satisfaction and streamlining internal processes.
You can choose for the customer or employee to pay at the time of drop-off, or opt to have all return charges invoiced to your business on a weekly basis.
Our Reverse Logistics Services Cover:
- Returns of products purchased online
- Warranty and repair returns
- Off-lease equipment returns
- Asset recovery and redistribution
Tailored Solutions for Your Business
We’ll work with you to create a reverse logistics process that fits your organisation’s needs. Each PACK & SEND Service Centre is staffed by experienced logistics professionals who know how to safely pack and ship goods—including fragile and valuable items like electronics.
Why Partner with PACK & SEND?
- 20+ Service Centres across New Zealand
- Expertise in packaging and freight handling
- International and domestic return capabilities
- Flexible payment and invoicing options
- Customisable solutions for businesses of all sizes
Whether you're in eCommerce, tech, leasing, or asset management, PACK & SEND can simplify and strengthen your reverse logistics operations—so you can keep your business moving forward.
Provide a Simple Returns Policy to Your Customers
Contact PACK & SEND to discuss how we can develop a returns solution to suit your business. Call 0508 722 548 or visit your local PACK & SEND Service Centre for a chat.