How the PACK & SEND Franchise System Works

• PACK & SEND licenses franchises for a retail business (known as Service Centres) which provide a full range of packing and freight solutions to businesses and consumers. Service Centres utilise our proprietary freight management technology (GMx) to find the best ‘asset based’ freight supply partner (courier, cargo, shipping, postal, and removalist companies) to perform the delivery solution for their customer.
• Service Centres also use an approved PACK & SEND branded van to facilitate any local pick-ups or local deliveries that may be required by customers.
• A key value-added service of the PACK & SEND Service Centre includes professional custom packaging of items of any size, fragility or weight. PACK & SEND Service Centres also sell a wide range of packaging supplies.
• The Service Centre business system is set up for low staffing levels but with a ‘no limits’ approach to sales growth. A Service Centre can service customers in any geographic area. You can arrange collection of customers’ packed goods across the globe and not only are you able to provide packaging services to customers locally, but also at a national and international scale – using PACK & SEND’s Store Connect system.
• The Service Centre is provided with an exclusive marketing territory for the active marketing and promotion of PACK & SEND products and services. The Service Centre may solicit business in any geographic area (and is encouraged to do so) as long as it is not in another existing Service Centre territory.
• PACK & SEND centrally operates and manages the Online Booking platform known as Online Self-Service. . We handle and process customer invoicing and payments, freight supplier payments and develop and maintain the technology to support our online operations. Each Service Centre acts as our online agent, providing the fulfilment of all operational and customer service functions using our proprietary Online Fulfilment Management software. In performing these services PACK & SEND pays the Service Centre a service fee equal to 100% of the revenue booked online by customers located closest to their outlet – less their share of the expenses incurred by PACK & SEND in operating Online Self-Service.

PACK & SEND also operates a unique freight brokerage business that integrates business customers (the shipper) with multiple freight carriers via SaaS (Software as a Service) technology. This solution, known as PACK & SEND Live, enables the shipper to create consignments, labels and manifests directly from the customers premises for carrier collection and delivery. PACK & SEND appoints franchisees as its agent to sign up customers to PACK & SEND Live , where franchisees are given rights to promote, establish, invoice and collect monies on customer accounts for courier and freight services booked through the SaaS technology. Franchisees can also use PACK & SEND Live to provide fulfilment solutions for their customers. An online retailer can integrate their marketplace with PACK & SEND Live and the Franchisee can manage the complete fulfilment solution for online orders, including pick, pack, labelling and despatch.

For over three decades, PACK & SEND has meticulously refined a proven business model, continuously evolving to adapt to the dynamic landscape of parcel freight and logistics while ensuring optimal service delivery and revenue maximisation for franchise partners.

With a legacy of continuous evolution, we invite entrepreneurial-minded individuals to join our dynamic team. If you’re passionate about delivering exceptional service and aspire to build a business with limitless growth potential, this opportunity is tailor-made for you.

1. Dynamic growing market
You can be confident in a compelling market reality: the growing eCommerce market is significantly driving the demand for shipping both packed and unpacked goods. According to IBISWorld, the Courier Pick-up and Delivery Services market we participate in now generates $3.1 Billion in revenue per annum. In today’s world of online shopping, there continues to be more and more goods being shipped than ever before.

2. Award Winning Franchise System
PACK & SEND has been internationally recognised for embracing world class franchising business practices. Our achievements include:

• The company was awarded Regional Champion, Asia Pacific in the Global Franchise Awards 2023. 
• PACK & SEND Australia, Winner of the ProductReview.com.au award for best Courier Service in 2024. This is the 5th win in the past six years, having previously won in 2019, 2021, 2022 & 2023. 
• PACK & SEND Australia, Frandata 5 star rating for the 6th consecutive year. 

3. No Limits to your sales growth
Your potential customers are everyone; including Blue-chip corporations, small to medium size businesses, tourists, backpackers, eCommerce business, householders and government departments.

You have the systems to handle everything – big, large, small, awkward and valuable – from one shipment to hundreds of shipments per week.

You can arrange collection of customers’ packed goods located virtually anywhere on the planet – and then have them delivered to any destination in the world.

Not only are you able to provide packaging services to customers locally, but also at a national and international scale – using PACK & SEND’s Store Connect system.

4. Brand strength
With an international footprint of more than 170 Service Centre locations, the PACK & SEND brand opens doors, confirms credibility, motivates the buyer and instils customer loyalty. Our website, call centre and referral networks deliver you consistent enquiries from day one, giving you a great platform from which to build your business. PACK & SEND is one of Australasia’s leading franchise businesses.

5. Great work-life balance
PACK & SEND Service Centres operate within regular business hours, yet offer flexibility for continued revenue generation, allowing franchise partners to enjoy a fulfilling life outside of work.

6. Earn online income, 7 days a week, 24 hours a day
At PACK & SEND you get the best of both worlds – Online & Retail. PACK & SEND offers our customers a combination of ‘bricks and mortar’ Service Centre sales and eCommerce parcel delivery sales. You literally will earn money while you sleep.

7. High profit margin products and services
PACK & SEND Service Centres operate with high gross profit margins, where individual sales can gross anything from a few dollars to $80,000 and above.

8. Low cost retail business model
You get to operate a retail business model that is based on a low staff requirement and low non-perishable inventory, with the advantage of having access to the systems, strategic planning capability, buying power and marketing muscle of a big network.

9. World class training & support
We provide professional and comprehensive initial training that covers every aspect of owning and operating a PACK & SEND Service Centre. There is ongoing training, a comprehensive intranet site, benchmarking and marketing support. You also receive one-on-one support from a dedicated business development consultant.

10. Work satisfaction and fulfilment
It’s our Franchise Partners who tell us how personally and professionally satisfying working in a PACK & SEND Service Centre can be. When you are in the business of sending anything anywhere, no two days are the same; and there is nothing more rewarding than being recognised by your customers and peers for going the extra mile with a ‘no limits’ service.

11. A team that embraces innovation
Innovation is an integral part of the PACK & SEND culture and business strategy. You will be joining a team committed to implementing new business and technology initiatives – so that you benefit from the brand continuing to evolve and expand its range of one-stop-solutions.

12. Low Initial Investment
A PACK & SEND franchise is a very affordable investment with a low entry price compared to other retail franchise systems that can be more than half a million dollars to start up.

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• A Unique Franchise Business 
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